Patient Information
Our Essential Patient Instructions booklet includes important information all patients should know prior to their stay at Hollywood Private Hospital including:
- Online booking procedure
- Health fund and account enquiries
- Pre-admission and Admission Service
- Information about your stay in hospital
- Leaving hospital procedures
This information will help to ensure you have a positive hospital experience, and allow you to focus on your health and wellbeing.
For your convenience, we've created an interactive version of the booklet which you can read by clicking on the image above. If you'd like a hard copy mailed to you, please visit our Contact Us page.
Before Your Day of Surgery: The Pre Admission Process
Watch the video below to find out what you need to do prior to arriving at Hollywood Private Hospital.
Getting to Know our Day of Surgery Unit
If you'd like to know what happens when you come to Hollywood Private Hospital for surgery, from admission through to discharge, please watch the following video.
The Ramsay Rule Implemented at Hollywood Private Hospital
What is it?
The Ramsay Rule is a three step process where the patient, their family or carer can escalate their concerns and call for rapid assistance when they believe that something is ‘not right’ with the clinical condition of the patient. Initially concerns are raised with the nursing staff and the nurse in charge. If the patient or family is still concerned about the patient’s clinical condition, the final step is to ring a dedicated hospital phone number which alerts a senior clinical staff member. This call initiates a clinical review of the patient.
The aim of this process is to provide the patient with a timely clinical review by an experienced clinician. In addition, the objective of the program is to acknowledge the patient’s and family’s concerns and take appropriate action. The Ramsay Rule is about keeping our patients safe and is based on Ryan’s Rule developed by Queensland Health and the REACH program developed by the Clinical Excellence Commission.
Why do we need it?
Ramsay Health Care is committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, we continue to focus on improvements that will keep us at the forefront of health care delivery. Ramsay Health Care prides itself on listening and responding to the needs of our patients; and we continually evaluate and improve on all aspects of our performance through customer satisfaction surveys and formal feedback processes. Through the Ramsay Rule initiative, patients and their families have even more opportunity to have a voice in their care or their loved one’s care.
At Ramsay, we are proud to have well trained nursing, allied health and medical staff. Despite this, sometimes patients can deteriorate unexpectedly. In the event of an emergency, when a patient’s clinical condition deteriorates rapidly, patients and family can call for help immediately using the staff assist button in the patient’s room. If it is not an emergency, the Ramsay Rule provides an easy to follow escalation system to ensure the patient or their family’s concerns are heard and addressed.
When to Activate the Ramsay Rule
Patients: When you are concerned about a change in your condition, feel that you may be getting worse or feel that your concerns have not been followed up
Families & Carers: You are concerned that your loved one is looking unwell, getting worse or their behavior is unusual for them.
How to Activate the Ramsay Rule
FOLLOW THESE STEPS TO RAISE YOUR CONCERNS
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Talk to the Nurse, Doctor regarding your concerns;
And if you are not satisfied that your concerns have been addressed
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Ask to talk to the Nurse in Charge of the shift;
And if you are still concerned then you or a family member or carer can
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Activate the “Ramsay Rule” by ringing 0417 064 061.
A Ramsay Rule nurse or doctor will talk to you and arrange a review of the patient.